FAQ
Sunscreen
The manufacture of sunscreens is strictly regulated by the Australian Government's Therapeutic Goods Administration (TGA).
All of our sunscreens, including the ingredients in our formulas, are approved by the TGA. They are responsible for ensuring that therapeutic goods available in Australia are safe to use by the public.
The TGA's sunscreen regulations are among the strictest in the world. They are rigorous in seeking to exclude or minimise the use of any ingredients with any scientific evidence for potential adverse effects for humans
It is really important to choose a broad spectrum sunscreen that protects your skin from both UVA & UVB rays. UVA is responsible for skin ageing and UVB is what generates a "burn" or redness to the skin. Both can contribute to skin cancers and one in three Australian's will be diagnosed with some form of skin cancer.
Our sunscreen is oxybenzone, octinoxate, paba and paraben free. Plus, our range is packed full of nourishing emollients to keep your skin looking and feeling hydrated, while you focus on the fun stuff!
Absolutely! Read our info on UVA and UVB rays and you will know that these dangerous suckers are around ALL YEAR LONG. Skin damage, including cancer, can result from any sun exposure, including winter sun too.
Unfortunately, the sun doesn’t discriminate your surroundings. It beams it's beautiful light wherever we may be so make sunscreen your daily habit. We do!
Wrong! A tan is basically your skin’s response to being injured or damaged from UV light. Your skin produces melanin (the pigment that colours or darkens your skin) when exposed to UV light in an effort to protect itself. A tan pretty much indicates DNA damage. Even when you have a tan, the UV light is still penetrating your skin and causing more damage. People with tanned skin are not immune to developing skin cancer.
During pregnancy, your skin can be more sensitive, so it’s important to cover up. Sunscreen which has been approved by the TGA is safe to use during pregnancy. If you are worried, it’s advised to speak to your doctor.
We recommend either our Sensitive Sunscreen SPF50+ or Baby Mineral Sunscreen SPF50+ for babies from 6 months of age and children, or anyone with sensitive skin. Both products are dermatologically tested, fragrance free and suitable for sensitive skin. As with any new product, always test a small area first.
Basically, they are chemicals in the ingredients that make it work! In sunscreen, they are there to absorb or filter the ultraviolet light to stop you from burning and protect you from the harmful rays. We have developed our sunscreens to avoid using filters such as oxybenzone and octinoxate.
Sunscreen staining can occur with multiple UV filters when they react with iron in water, particularly chlorinated pools. This is why you may see an orange, rust-coloured stain on your clothes after using some sunscreens. Unfortunately, we can not guarantee our sunscreens will not cause staining.
Sunscreens stains can be tricky to avoid, however we recommend you following these steps should you have a stained garment: (The key is to use a laundry detergent that is designed to cut through oils and grease. *tip: we’ve found dish soap to actually work the best!)
1. Remove as much excess sunscreen from the affected area as you can, then blot it with a dry cloth.
2. Sprinkle either bi-carb soda or cornflour over the stained area to absorb excess oils and give it about 30 minutes.
3. Brush off any excess powder and rub it with a strong laundry or dishwashing detergent.
4. Soak your clothing in hot water mixed with detergent for up to 30 minutes, then rinse it with clean hot water once this time has expired.
5. Finally, launder as normal.
We Are Feel Good Inc. doesn't conduct animal testing during the production or testing of any of our products. Unfortunately, in some parts of the world where we sell our products, animal testing is still mandatory. In those cases, we may be required by law to submit our products to labs where we know animal tests are happening. We are doing everything in our power to work with these authorities to avoid this happening. This is why we do not claim cruelty-free on our packaging. We do not believe these tests are necessary to evaluate safety or performance. But currently, these countries won’t accept alternative non-animal testing methods. We will continue to advocate for alternative methods to end animal testing in this industry.
Orders
We aim to process all orders ready for dispatch within 2 business days of receiving your order.
Everything you need to know about returning an order can be found on our Returns page. Please note all returns must be received within 30 days of purchase and that we require proof of purchase.
Pre-Orders
Occasionally our products may be available for pre-order only. This means the stock has not arrived at our facility yet, but we are allowing you to secure the stock before it arrives. This is a great way to ensure you get an item that’s heavily in demand.
Each pre-order item will have a specified shipping period stated in the item’s description.
Items marked as available for pre-order will ship as soon as stock becomes available.
We will send a shipment notification as soon as your item(s) are shipped.
Payment for pre-order items will be expected in full at the time of order.
Pre-order items are available for cancellation/refund up until the shipment date quoted. Once we are in the expected shipping period, we can no longer accept cancellations, as your order may have already been packed and ready for delivery in our warehouse.
If your order contains both in-stock items as well as pre-order items, your order will be shipped in full once the entire order is ready. If you prefer partial order to ship earlier, please email us at info@wearefeelgoodinc.com.au
Once your items have been delivered, our standard returns policy becomes applicable.
Please do not place a pre-order if you are not prepared to wait.
Please note, we will do our best to guarantee shipment during the specified shipping period, but please understand that delays can occur resulting from circumstances beyond our control. Should any delays occur, we will notify you ASAP.
Delivery
We offer free express shipping Australia wide on orders over $55. Express shipping usually take between 1-3 working days for delivery in metro areas. Rural areas, please allow an additional 3 days.
Once your order is dispatched we cannot control how long the external shipping contractor will take.
For more info about shipping and delivery please visit our Shipping Page.
Science
SPF stands for Sun Protection Factor. It basically refers to how long the sunscreen will protect you before you start to burn (sunburn = sun damage).
Because some UV radiation still gets through the sunscreen and into your skin, the SPF number refers to roughly how long it will take for a person's skin to turn red. Sunscreen with an SPF of 15 will prevent your skin from getting red for approximately 15 times longer than usual (so if you start to burn in 10 minutes, sunscreen with SPF 15 will prevent burning for about 150 minutes).
A sunscreen with an SPF of 15 protects against about 93% of UVB rays, one with an SPF of 30 protects against 97% of rays and a sunscreen with an SPF 50 blocks 98% of UVB rays, according to the Mayo Clinic. Or, another way of looking at it is:
SPF 15 (93% protection) allows 7 out of 100 photons through
SPF 50 (98% protection) allows 2 out of 100 photons through
So, while it may not seem that you're increasing your level of protection by a significant amount, an SPF 50 sunscreen will block three times the radiation than an SPF 15 sunscreen would let through to your skin.
There is no sunscreen that can block 100% of UV rays, which is why it is important not to spend prolonged periods of time in the sun, even whilst wearing sunscreen.
Broad Spectrum sunscreens protect you from both UVA and UVB light. Both these are contributing factors to skin damage and skin cancer so always choose a broad spectrum sunscreen.
Both UVA and UVB are forms of ultraviolet light that penetrate the earth's atmosphere. UVA’s penetrate deep into the skin’s dermis which is the skin's thickest layer. They are around all day year round and can penetrate glass. Unprotected UVA exposure can lead to premature aging, wrinkling of the skin and cancer.
UVB rays usually burn the outer top level of the skin and exposure to these rays is a key factor in the cause of skin cancer and eye damage. Their strength can vary throughout the year and they are more prevalent in the Summer months, however they can reflect off sand and snow so It is important to protect yourself all the time when exposed.
In 2018 the Hawaiian Government banned the use of two UV filters in sunscreens. The US state of Florida has now followed. This was a decision based on years of world wide scientific research on the effect of sunscreen ingredients on reef ecosystems.
Oxybenzone and octinoxate were found to have enough evidence against them to suggest that damage was possible when using these ingredients. There was no scientific evidence that any other ingredient in sunscreens were of concern. We Are Feel Good Inc. has never used either of these ingredients. It has always been our philosophy to avoid any ingredient with any scientific evidence of potential harm to reef systems or humans. We continue to monitor the international research on this and other areas of consumer concern.
Recycling Program
1. Wash & dry your empty bottles, tubes & lids.
2. Drop them to your nearest Bottle Collection Point.
3. Scan our unique QR code using the camera app on your phone and fill out the required fields. If all fields are not submitted, your entry will not be counted.
4. Submit for your chance to win a year's supply of sunscreen!
Winners are selected at random every month and will be notified via the email provided in their submission form.
“A Year’s Supply”: (up to $180 value)
= 6 x bottles 200ml We Are Feel Good Inc. products
= 3 x bottles 400ml We Are Feel Good Inc. products
(Sticky Zinc or Pawpaw can be substituted for any of the above products)
Prizes must be redeemed within 30 days of initial contact.
The more bottles you recycle, the more entries you get! So help collect from your family and friends, and help us #spreadthefeelgood
Reactions - Overview
If you are using one of our products for the first time, or if you believe that you may have reacted adversely to any of our products, then please read the following carefully and follow the precautions indicated.
It is estimated that 1% of the population may be "allergic" to sunscreens. This allergy may be either a red rash that comes on after the cream is applied, or may develop only once exposed to the sun. Allergies from sunscreens may be caused by a variety of factors including
- UV filters including zinc oxide or chemical filters
- Preservatives
- Fragrances
- Any of the other common ingredients, including vitamin E, aloe vera and beeswax which are "natural" and used in many cosmetics.
All Australian sunscreens with a licence number have been rigorously tested and meet the highest standards of safety. By law, all active ingredients are clearly labelled on the bottle. The Australian regulators are rigorous in seeking to exclude or minimise the use of any ingredients with any scientific evidence for potential adverse effects for humans.
Reactions - Precautions
We recommend that all our sunscreens are first tested on a small patch of skin (inner upper arm for example) if you are trying a new product for the first time. You should then wait at least [30 minutes] to see if you have any reaction before applying any further sunscreen.
If you have sensitive skin or are prone to allergies then we recommend you try either the Sensitive SPF 50+ or the Baby Mineral SPF 50+ (and again patch test before using further). These products are both dermatologically tested, fragrance free and suitable for sensitive skin.
Reactions - What to do
If you do react to any sunscreen, ours or other brands, then it is strongly advised that you be particularly rigorous and cautious in patch testing any future products used.
You should also seek medical advice regards the management of any reaction.
If you believe that you have reacted to our Sensitive range, then you should consult a dermatologist regards allergy testing.