SUN SQUAD FAQ

What’s the Sun Squad?

The We Are Feel Good Inc. Sun Squad is our way of thanking our loyal customers with sun-believably good perks! Earn points for every dollar you spend when you shop online with us! ($1 = 1 point)

Redeem your points to earn discounts off your purchases, receive exclusive rewards on your birthday and early access to new products!

You will level-up to a new tier the more you spend, so what will you be? A Sun Seeker, Solar Surfer or a Sunshine Guru?

How do I join?

Ready to join the Sun Squad? All you need to do is create an account. Already have an account? Just sign in to access your rewards. If you haven't signed in for a while, you may need to reset your password.

Oops I forgot my password.

That's okay don't worry! Your points will remain in your account. Just follow the link to reset your password and you'll be able to sign back in.

I already know how to #spreadthefeelgood, will my previous orders give me rewards?

Appreciate you're longtime support! Unfortunately, you will only be able to earn points from the date our Sun Squad Loyalty program launched (October 12, 2023).

What do I get for joining?

Once you sign up, you will automatically be awarded 50 points just for signing up! Plus, your Welcome Email will provide you with a discount code for a FREE GIFT on your first purchase of $25 or more.

REMINDER: Follow the instructions on your welcome email to redeem your FREE GIFT with purchase. In order to redeem your FREE GIFT, you will need to add to your cart from the Cart Page before you check out. Don't forget to check your junk mail!

PLEASE NOTE: We Are Feel Good Inc. reserves the right to change the Free Gift at their discretion. It is not guaranteed that the Free Gift will always be the same. Limited to one redemption per customer.

*THE FREE GIFT WILL NOT BE AVAILABLE DURING SALE PERIODS*

What do the points mean?

You will earn 1 point for every dollar you spend. These can then be redeemed for dollar amounts off any purchase. Reward points are earned after completing purchases on our website only, and are valid for redemption for 6 months from earning.

To use your points, click 'Redeem' after you log in to your account page, copy your coupon code and enter at checkout prior to submitting your order. Your coupon code is valid for 30 days from redemption.

How can I use my points?

Redeeming points is easy! Log into your account, click 'Redeem My Points' and copy & paste your code at checkout. Be careful, once you redeem your points you have 30 days to use before they expire.

150 points = $15

300 points = $30

600 points = $60

1200 points = $120

Reminder, reward points are valid for redemption for 6 months from earning - so don't forget to use your points!

How do I move up a tier?

It's pretty straight forward. The more you spend, the more rewards you'll receive. Within a 2-year period, spend $150 and you'll earn tier 2 (Solar Surfer). Spend $300 and you'll earn tier 3 (Sunshine Guru).

Do I get anything for moving up a tier?

Yes! You will receive more points and a coupon code for FREE shipping on your next order.

That's not all! The higher the tier, the more sun-believably good perks you get. You can view all our amazing rewards on your account page.

I'm not receiving any emails...

A quick reminder to check your junk mail! Otherwise this could be because you're not opted into receive marketing from us. If you're still experiencing issues, don't be afraid to shoot us an email to info@wearefeelgoodinc.com.au. We will try to get back to you in two shakes of the sunscreen bottle.

Do purchases from stockists count towards my Sun Squad status?

Appreciate your support of all our amazing stockists, however our Sun Squad Loyalty Program is exclusive to online purchases.

How do I learn more?

If you still have questions about the Sun Squad, feel free to reach out to us at info@wearefeelgoodinc.com.au.

Terms and conditions do apply. Learn more about them by clicking here.